Guideline for Seller/vendor

Before prepare to sell your product over www.artexdirect.com , please go through the below terms and condition . We are always here to support you for each and every problem you faces . But for which you need to call us or mail us at info@artexdirect.com || contact@artexdirect.com or artexdirect@gmail.com

To become a successful seller you have to follow the guideline as given below :

Guideline to allow product to sell with us:

Artexdirect.com is the place for that special something, where unique items can be sold. Its the marketplace for the sellers as well as buyers any kind of handmade products of India. So you have to find out your product category and have to promote it accordingly.

CopyRight Policy:

Copyright is the protection given to certain original work . The owner of a copyright holds the exclusive right to duplicate , distribute and create derivative work from his work. Copyright is legal concept , enacted by government giving the creator of the original content / image etc. Copying , modifying and possibly linking to content created by others could expose you to legal liability . artexdirect is not responsible for any such illegal practice.

Dispute resolution process:

Most of the times our buyers would have a good buyer experience, but sometimes problems can occur. We advise and encourage buyers to communicate with the sellers about the problem. We at artexdirct believe that our sellers would do their best in resolving buyer issues as customer satisfaction is prime priority for us and our sellers. In rare case if your problem is not resolved directly with the seller, you have artexdirect’s Dispute Resolution Centre.  Artexdirect ‘s Dispute Resolution Centre is an online communication tool that can help buyers raise their concern on bad / poor experience related to a transaction. Sellers / Buyers can track, manage, resolve, or close any existing disputes through this platform. All information posted in this tool will be accessible anytime by the seller or buyer, and artexdirect Customer Support.

Guidelines For Listing

Before uploading to list any product few point should taken on care :

Title of the product should contain product line, color, size , style and material used. A wrong product line or product details may not get customer attraction as they are searching in different categories . hence impacting keyword search on our site as well as SEO.

Sell On Artexdirect

Products. What kinds of goods that sells faster on Artexdirect ?
It is easier to sell goods, which belong to categories like traditional dress, handmade dress, Jewelry, handicraft Home Décor, Home Furnishing Bags & Natural Soaps and Cosmetics.

Price. What kinds of Prices & How do I price ?
Customers have also taken a liking to goods priced below 1000 Rupees so at least include a few items in your shop within Rs.1000. Customers like a lump-sum cost and not a plus plus format. Therefore the MRP on artexdirect includes all taxes and shipping cost. Prices should design like 499 instead 450 by rounding off the price of MRP . Do not under price your products. Challenge yourself to charge a price that makes you feel slightly uncomfortable. When you under price your work, you re sending the message that it’s not the best quality; that’s it’s cheap.

Checklist to sell On Artexdirect.com

  • Login as Vendor
  • Click on Add Product
  • Inputs the product description
  • Choose the categories like fashion—fashion women—traditional dress etc by clicking
  • Click on add product and upload the product from you drive/secondary memory ( External) and once get
  • uploaded just click on the product to assign it.
  • Click on submit.

How to Get Found in Search

Getting found in search may seem daunting, but all it takes is a little know-how. Basically, think like a buyer — use descriptive phrases that they might search to find your item in your listings’ titles and tags. Labelling your listing with great keywords is the best way to get buyers to your item from search – both on Craftsvilla, and from search engines like Google. This article will give you a list you can use for brainstorming keywords.

Here are our simple steps to help you get found in search !

How to write enticing item description:

So you’ve led your buyer into your item listing with effective search mechanism. Now that you have their attention, how can you glue them on your item page? How can you entice them to buy? The right way with words will help your buyer add your items to their shopping cart with confidence! Optimize your shop with the following Four tips for effective and descriptive prose in your product listings.

Lets photos speak

When you sell your craft online, photos are vitally important to your success. Without a physical item to touch and look at, your customers rely on your pictures as their tactile experience. Nothing will turn away a customer faster than a blurry photo with inscrutable details. Luckily, there are many solutions to this common frustration that can help you achieve a sharp, crisp, and alluring photo. The photo should taken at least minimum 8 mega pixel camera to get a good image.

FAQ for Sellers

1. When will I get my Payments :

You will receive payments for your sales within 15 days of received the products by the customer. Please note we also do not get our commission on sale till you get payment as per RBI guidelines related to marketplace functioning. We therefore would like to give money faster to you since that helps us also. You need to make sure the status of the shipment is changed to “Shipped to Customer” with valid tracking details by logging to your vendor panel. For any finance related query send email to billing@artexdirect.com . If you are a new seller, your first payment can take upto 30 days since we need that time to setup your account for electronic payments..

2. What is your Commission percentage?

Our commission is 20% + GST + Logistics charges calculated on the Selling Price.

3. I uploaded products but they are not live on my shop. Why?

We review all the product uploads to make sure the photo quality is acceptable and the products are not illegal/offensive in nature. We take max 24 hours to do it so your products can take max 24 hours to appear in your shop on Craftsvilla.com . Our team will review and publish / approver accordingly .

4. I have received an international order. How do I ship?

For international orders, currently we provide bundling services to our sellers. Which means for international orders only you need to send the products to our artexdirect office in Guwahati. The address to ship the products is in the bottom of the shipment email you receive.

5. Do I need to invoice the customer?

Yes, invoicing to customer and any taxation related to either domestic or international sale is strictly your responsibility.

6. How do I get more marketing support from artexdirect.com

artexdirect.com is a neutral platform and supports marketing of seller shops in a neutral manner. However, we promote sellers which update/add products more frequently, have great photo quality, have good dispatch history with minimum refunds and have good product price/quality. We do have paid marketing support for promotion which you can request from your vendor panel after buying requisite marketing packs.

7. Do you have any listing charges?

Currently we do not have any per item listing charges. You are free to upload as many products you want.

8. Do you provide support in uploading the products?

Yes, we have a outsourced web production team which charges Rs. 20/sku for uploading your products. We will be happy to connect you to them if you need uploading support. Which include photo shopping of the product.

9. How do I login to my vendor panel?

Please login to your vendor panel here with your email id and password: www.artexdirect.com/vendor

10. How will I know if I received any order?

We send you instant email and call for any order received by you. Also the orders will be available in your vendor panel.

11. How do I update tracking details of the shipment?

Please login to your vendor panel and put tracking details by opening your shipment. Please make sure any search filters are not clicked if you do not see your shipment.

12. Do I need to sign any physical agreement?

Yes ,We will send you a agreement as MoU and you have to sign on tis agreement to list or sell your product with us.

13. I have forgotten my vendor panel password. How do I reset it?

Please send email to info@artexdirect.com to reset your password.